Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 – 2 business days (read more on the Shipping Policy page). Email the customer service team on info@homexclusives.com if further assistance is required at any point.
Once your order has been shipped, you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information.
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO ?
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at info@homexclusives.com with your name and order number, and we will look into it for you.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME ?
Delivery is usually between 8-15 business days.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard & American Express.
IS IT SAFE TO SHOP ON YOUR SITE?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. The payments are processed by a third party secure service. We do not store or have access to your credit card information at any time.
You can get in touch by email (info@homexclusives.com) or using the contact form on the website.
Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.